Contact & support
One inbox, answered by the people who run the service. No ticket maze.
Email us
We reply within 24 hours, Monday to Friday, 9am–6pm Eastern Time. Messages sent over the weekend are answered on Monday.
What to include
These three things let us find your order on the first reply instead of the third:
- Your order number — the short
#10000-style number on your receipt and thank-you page. - The email you ordered with, if it differs from the one you are writing from.
- The link you submitted — the post, video or profile URL.
Common questions
- My order hasn't started yet
- Delivery usually begins within five minutes, but can take longer at busy times. If nothing has moved after a few hours, email us with your order number.
- The count dropped afterwards
- Some drop-off is normal on every platform. See our refill and refund policy for what we cover and when.
- I pasted the wrong link
- Email us straight away. If the order has not been dispatched yet we can usually redirect it. Once delivery has started it cannot be moved.
- Do you need my password?
- No — never. We only ever need the public link. Nobody from ZapLikes will ask you for a password or a login code.
ZapLikes — New York, NY, United States. Support is in English, by email.
- No password
- Starts in ~5 min
- Gradual delivery
- Encrypted checkout