Refunds & refills
Plain version: if we can't deliver it, you get your money back. If it delivered and then dropped, we top it back up.
Full refund — we couldn't deliver
You get a full refund when:
- Your order never started.
- The account or post was private, deleted or region-locked so the order could not be fulfilled.
- We delivered materially less than you paid for and cannot make up the difference.
- You were charged more than once for the same order.
Refunds go back to the original payment method. Depending on your bank or wallet, it can take a few business days to appear.
Free refill — it dropped
Some drop-off happens on every platform; it is normal and not a sign anything went wrong. If your count falls below what you ordered within 30 days, email us and we'll refill it once, free.
Include your order number, the link, and roughly what the count was when delivery finished.
What we can't refund
- The wrong link, once delivery has started. We cannot pull engagement back off a post. Email us before it dispatches and we can usually redirect it.
- Orders delivered as described that you changed your mind about. These are digital services fulfilled immediately.
- Action taken by the platform on your account. We deliver gradually from profiles with real bios and posts specifically to avoid this, but no service can control what TikTok, Instagram, YouTube or Facebook decide to do.
How to ask
Email hello@zaplikes.com with your order number, the link you submitted, and what went wrong. We reply within 24 hours on weekdays — see Contact & support.
Please email us before opening a dispute with your payment provider. A dispute freezes the order and stops us being able to refill or refund it directly, which makes it slower for you, not faster.